Monitoring and Troubleshooting Microsoft Exchange Server 2007
Course 5051A: Two days; Instructor-Led
Introduction
Elements of this syllabus are subject to change.
This two-day workshop teaches messaging specialists to monitor
and troubleshoot an Exchange Server 2007 messaging system. Students
will learn how to correlate client and server issues and resolve
those issues. They will also learn how to monitor systems and create
reports from the monitoring data.
Audience
The audience for this course includes people with experience with
Exchange Server 2007 or previous versions of Exchange Sever. These
people will have experience installing and configuring Exchange
Server, configuring recipients and mailboxes, and supporting
Exchange Server clients. People coming into the course are expected
to have at least three years experience working in the Information
Technology fieldtypically in the areas of network administration or
Windows Server administrationand one year of Exchange Server
administration experience.
At Course Completion
After completing this workshop, students will be able to:
| |
Use the Microsoft Exchange Server 2007
Management Pack for Microsoft Operations Manager (MOM) 2005
to monitor Exchange servers. |
| |
Monitor and troubleshoot client
performance and connectivity. |
| |
Identify and resolve issues related to
access of resources and messages. |
| |
Monitor and troubleshoot mail flow. |
| |
Monitor and troubleshoot Mailbox
servers. |
| |
Monitor and troubleshoot external and
additional services. |
| |
Identify trends in a messaging system. |
Prerequisites
This workshop requires that students meet the following
prerequisites:
| |
Fundamental knowledge of network
technologies including DNS and firewall technologies. |
| |
Experience administering Exchange
Server 2007. |
| |
Experience with the Windows Server 2003
operating system. |
| |
Experience with Active Directory
directory service in Windows Server 2003. |
| |
Experience with managing backup and
restore on Windows Servers. |
| |
Experience using Windows management and
monitoring tools such as Microsoft Management Console,
Active Directory Users and Computers, Performance Monitor,
Event Viewer, and IIS Administrator. |
| |
Experience using Windows networking and
troubleshooting tools such as Network Monitor, Telnet, and
NSLookup. |
Microsoft Certified Professional Exams
This course will help the student prepare for the following
Microsoft Certified Professional exam:
Course Materials
The student kit includes a comprehensive workbook and Student
Materials compact disk for this class.
Course Outline
Unit 1: Introduction to Exchange Server Monitoring and
Troubleshooting
After completing this unit, students will be able to explain how
to monitor Exchange servers using Microsoft Operations Manager (MOM)
and explain an Exchange troubleshooting model.
Topics
| |
Overview |
| |
Introduction to Microsoft Operations
Manager |
| |
Introduction to Troubleshooting
Exchange Server 2007 |
| |
Demonstration: Using MOM to Monitor
Exchange Servers |
Lab: Introduction to Exchange Server Monitoring and
Troubleshooting
| |
Developing a Monitoring and
Troubleshooting Process |
After completing this unit, students will be able to:
| |
Describe how this unit provides the
basis for the information to be presented in the other units
in the workshop |
| |
Describe what MOM is. |
| |
Provide an example of efficient
troubleshooting logic for Exchange Server 2007. |
| |
Explain how to monitor Exchange Servers
using MOM. |
Unit 2: Monitoring and Troubleshooting Client Performance and
Connectivity
After completing this unit, students will be able monitor and
troubleshoot mail flow.
Topics
| |
Overview |
| |
Tools for Monitoring Client Performance
and Connectivity |
| |
Process for Troubleshooting MAPI
Clients |
| |
Process for Troubleshooting Client
Access Server Clients |
Lab: Monitoring and Troubleshooting Client Performance and
Connectivity
| |
Monitoring Client Connectivity |
| |
Troubleshooting AutoDiscover Issues |
| |
Troubleshooting a Client Access Server
Issue |
After completing this unit, students will be able to:
| |
Identify tools for monitoring client
performance and connectivity. |
| |
Describe the process for
troubleshooting MAPI clients. |
| |
Describe the process for
troubleshooting Client Access server clients. |
| |
Configure Microsoft Operations Manager
(MOM) to monitor client connectivity issues. |
| |
Identify the cause for an Autodiscover
issue and resolve the issue. |
| |
Identify the cause for a remote client
connectivity issue and resolve the issue. |
Unit 3: Troubleshooting Access to Resources and Messages
After completing this unit, students will be able to troubleshoot
access to resources and messages.
Topics
| |
Overview |
| |
How Public Folder Access Works |
| |
How Calendaring Works |
| |
Process for Troubleshooting Client
Access Server Issues |
Lab: Troubleshooting Access to Messaging Contents
| |
Troubleshooting a Public Folder Access
Issue |
| |
Troubleshooting a Calendaring Issue |
| |
Troubleshooting an Outlook Web Access
Issue |
After completing this unit, students will be able to:
| |
Describe how public folder access
works. |
| |
Describe how calendaring works. |
| |
Explain the process for troubleshooting
client access server issues. |
Unit 4: Monitoring and Troubleshooting Mail Flow
After completing this unit, students will be able to monitor and
troubleshoot mail flow.
Topics
| |
Overview |
| |
Discussion: Tools for Monitoring Mail
Flow |
| |
Demonstration: Troubleshooting Message
Transport Using Exchange Server 2007 Tools |
| |
Process for Troubleshooting Internal
Mail Flow |
| |
Process for Troubleshooting External
Mail Flow |
Lab: Monitoring and Troubleshooting Mail Flow
| |
Configuring MOM to Monitor Message Flow |
| |
Troubleshooting Internet E-Mail
Delivery |
| |
Troubleshooting Spam Filtering |
| |
Troubleshooting Outbound Internet
E-mail Delivery |
After completing this unit, students will be able to:
| |
Identify tools for monitoring mail
flow. |
| |
Describe how to troubleshoot message
transport using Exchange Server 2007 tools. |
| |
Describe the process for
troubleshooting internal mail flow. |
| |
Describe the process for
troubleshooting external mail flow. |
| |
Configure Microsoft Operations Manager
(MOM) to monitor message flow. |
| |
Identify and resolve the reason that
messages are not being delivered to and from the Internet. |
| |
Identify and resolve the cause for spam
filters blocking messages. |
Unit 5: Monitoring and Troubleshooting Mailbox Servers
After completing this unit, students will be able to monitor and
troubleshoot mailbox servers.
Topics
| |
Overview |
| |
Tools for Monitoring and
Troubleshooting Mailbox Servers |
| |
Process for Troubleshooting Mailbox
Servers |
| |
Demonstration: Troubleshooting Mailbox
Server Performance Issues |
Lab: Monitoring and Troubleshooting Mailbox Servers
| |
Configuring the monitoring of Mailbox
servers |
| |
Troubleshooting a Mailbox Logon Issue |
| |
Troubleshooting a Hard Disk Failure |
| |
Troubleshooting a Mailbox Database
Mounting Issue |
After completing this unit, students will be able to:
| |
Identify the tools for monitoring
Exchange Mailbox servers. |
| |
Implement a process for troubleshooting
Exchange Mailbox servers. |
| |
Describe the guidelines for resolving
performance issues for Exchange Server roles. |
| |
Configure Microsoft Operations Manager
(MOM) to monitor Mailbox servers. |
| |
Identify the cause for users not being
able to log on to their mailboxes and resolve the issue. |
| |
Identify the reasons why a mailbox
store cannot be mounted and resolve the issue. |
| |
Identify the reasons why a user cannot
access a message and resolve the issue. |
Unit 6: Monitoring and Troubleshooting External and Additional
Services
After completing this unit, students will be able to monitor and
troubleshoot external and additional services.
Lessons
| |
Overview |
| |
Discussion: External and Additional
Services Required by Exchange Server 2007 |
| |
External Services Required for Unified
Messaging in Exchange Server 2007 |
| |
Monitoring External Services with MOM
2005 |
Lab: Monitoring and Troubleshooting External and Additional
Services
| |
Configuring the Monitoring of External
Services |
| |
Troubleshooting an External Services
Dependency for Exchange Server 2007 |
| |
Discussion: Impact of External and
Additional Services on Exchange Environments |
After completing this unit, students will be able to:
| |
Identify external and additional
services that Exchange Server 2007 requires. |
| |
Identify external services required for
Unified Messaging in Exchange Server 2007. |
| |
Identify the MOM 2005 tools for
monitoring external services. |
| |
Configure monitoring for external
services required for Exchange Server 2007. |
| |
Identify why Exchange Server 2007
services failed to start and resolve the issue. |
| |
Troubleshoot scenarios in which the
failure of external services results in Exchange Server 2007
failures. |
Unit 7: Identifying Trends in a Messaging System
After completing this unit, students will be able to identify and
address trends in a messaging system.
Topics
| |
Overview |
| |
Tools for Identifying Trends in a
Messaging System |
| |
Exchange Server 2007 Management Pack
MOM Reports |
| |
Discussion: Information Required to
Identify and Resolve Trends |
Lab: Identifying Trends in a Messaging System
| |
Evaluating Messaging Reports |
| |
Recommending Configuration Changes |
After completing this unit, students will be able to:
| |
Describe tools for identifying trends
in a messaging system. |
| |
Describe the monitoring reports
available with the Exchange Server 2007 Management Pack. |
| |
Apply considerations for identifying
and addressing trends. |
| |
Analyze monitoring reports to identify
trends. |
| |
Create proposals for addressing
identified trends. |
