Desktop Series Course:
This
16-hour instructor led course is to provide individuals who are new to Microsoft
Windows® XP with the knowledge and skills necessary to troubleshoot basic
problems end users will face related to configuring and maintaining
applications such as Microsoft Office, Outlook Express, Internet Explorer and
other applications that run on a Microsoft Windows XP Operating System. This is
an introductory course designed to provide information on how to troubleshoot
applications running on Microsoft Windows XP.
This
is the second course in the Microsoft Certified Desktop Support Technician
curriculum.
Target Audience
This
course is intended for new entrants and career changers new to the IT
industry. They have experience using Microsoft Office and have basic
Microsoft Windows navigation skills. Another audience is the current call center
technician with 6 months experience looking to validate their support skills. |
Prerequisites
Before
attending this course, students must have: ·
Attended Course 2261:
Supporting Users Running the Microsoft Windows XP Operating System ·
Experience using Microsoft
Office as a general user. ·
Experience using a Microsoft
Windows operating system such as Microsoft Windows XP. |
This
course will help the student prepare for the following Microsoft Certified
Professional exams:
|
Module 1: Introduction to
Desktop Application Support ·
Overview of Desktop
Application Support ·
Overview of the Windows System
Architecture ·
Overview of Application
Installation Module 2: Introduction to
Troubleshooting Applications ·
Troubleshooting MS-DOS-Based
and Win16 Applications ·
Troubleshooting Win32
Applications ·
Troubleshooting Application
Compatibility Issues ·
Troubleshooting Security
Issues Related to Applications |
Module 3: Supporting Microsoft
Internet Explorer ·
Configuring General Settings ·
Configuring Security and
Privacy Settings ·
Configuring Content Settings ·
Configuring Connectivity
Settings ·
Configuring Program and
Advanced Settings ·
Customizing Internet Explorer Module 4: Supporting Outlook
Express ·
Configuring Outlook Express
for Email ·
Managing Outlook Express Data ·
Configuring Outlook Express
for Newsgroups |
Module 5: Supporting Microsoft
Office ·
Introduction to Supporting
Microsoft Office ·
Supporting Office Installation
·
Supporting an Upgrade ·
Managing Office Security and
Recoverability ·
Managing Office Language
Features Module 6: Supporting Microsoft
Outlook ·
Configuring Outlook ·
Managing Outlook Data ·
Troubleshooting Outlook |