Microsoft Certified Desktop Support Technician (MCDST)

The Microsoft Certified Desktop Support Technician (MCDST) on Microsoft Windows XP credential recognizes individuals who have demonstrated the baseline skills to enter the IT industry as a support desk technician in a Windows-based desktop environment.  Whether you are a career-entrant or a current support technician, you can readily pursue MCDST certification - an important step in advancing your career as an IT professional.

Typical Job Tiles for MCDST:

• Help Desk Technician.
• Customer Support Representative.
• PC Support Specialist.
• Technical Support Representative.

The Microsoft Certified Desktop Support Technician certification validates the fundamental skills needed to enter the IT industry as a support desk professional.  The desktop support technician role helps end-users be more productive with Microsoft Windows.

MCDST certification demonstrates valuable troubleshooting expertise with the Windows Desktop Operating System to employers and clients.  For career-changers looking to enter the IT industry or current support desk representatives looking to differentiate themselves, MCDST training and cerification demonstrate to employers and clients your valuable troubleshooting skills supporting end-users with the Windows Desktop Operating System.

The MCDST certification provides a framework for learning and validating the skills that support technicians need.  As a desktop support technician, you will use excellent customer service skills, educate users, and solve hardware or software operation and application problems on the desktop.  You will learn valuable skills and best practices consistent with IT Infrastructure Library (ITIL) and Microsoft Operations Framework (MOF) foundational operations which are emphasized throughout all of the training content.

The value of MCDST certification to Candidates:

• Validates the baseline skills needed to enter the IT industry as a support professional.
• Helps advance support technician careers by providing a structured framework for learning skills.
• Distinguishes job candidates from their peers.
• Enhances job satisfaction through increased technical competency.
• Provides a knowledge foundation for additional Microsoft Certifications.

The value of MCDST certification to hiring Managers and Organizations:

• Provides a tangible benchmark for identifying qualified candidates for a support technician role.
• Training and certification give your organization a competitive advantage by allowing you to provide outstanding and consistent service to your customers.
• Training and certification increase operational efficiency and reduce business costs.

More information at http://www.microsoft.com/mcdst